1RIDES
1RIDES

Distance Sales Agreement

Türkçe

Effective date: 14 August 2026

This Distance Sales Agreement ("Agreement") has been drawn up in accordance with the provisions of Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, to apply to distance transactions concluded electronically between the Seller/Service Provider whose details are set out below and the Buyer/Consumer. When the Buyer approves the order/transaction, they declare that they have read and accepted all the terms of this Agreement.

1. Parties

SELLER / SERVICE PROVIDER

  • Registered trade name: Metin Aksoy - 1Rides
  • Address: Bahçelievler Mah., Atatürk Blv. 187/B, 52200 Altınordu/Ordu, Türkiye
  • Tax office: Köprübaşı Tax Office (Köprübaşı Vergi Dairesi)
  • Tax identification number (VKN): 0360595913
  • MERSİS number: Not available (sole proprietorship)
  • KEP (registered e-mail) address: Not available
  • Email: [email protected]
  • Phone / WhatsApp: +90 543 163 31 35

BUYER / CONSUMER

  • The full name, address, phone, and email information provided by the Buyer during the order/transaction are taken as the basis. This information is kept in our records relating to the transaction.

2. Subject of the Agreement

The subject of this Agreement is the determination, in accordance with the relevant legislation, of the characteristics, sales price, payment and delivery/performance conditions of the product or service for which the Buyer places an order/request electronically through www.1rides.com.tr belonging to the Seller or through associated digital channels, along with the rights and obligations of the parties.

The Seller's main products and services:

  • Motorcycle rental service (daily/periodic; a service performed within a specific date range),
  • Spare parts sale (physical goods),
  • Service/maintenance-repair service.

3. Product / Service Information and Price

The essential characteristics of the product or service, its quantity, the total sales price including taxes, any delivery/shipping or service fee, and other additional costs are clearly stated to the Buyer on the Platform and during the preliminary information stage before the order/transaction. The prices and campaigns announced on the Platform are valid until the date they are updated. The final price shown to the Buyer at the time of order approval is taken as the basis.

4. Payment

Payment may be made through the methods offered on the Platform (credit/debit card, wire transfer/EFT, or other payment instruments provided). In payment transactions, card and payment information is processed securely through the relevant payment/bank infrastructure; the Seller does not store your card information. In rental transactions, a deposit/security may be taken depending on the terms of the agreement; the security is refunded after the vehicle is returned undamaged and in accordance with the agreement.

5. Delivery / Performance

  • For physical products (spare parts): The product is delivered to the Buyer within the period and by the method specified in the preliminary information. The statutory maximum delivery period is 30 (thirty) days; if performance does not take place within this period, the Buyer may terminate the agreement.
  • For the rental service: The motorcycle is delivered on the date, time, and place specified in the reservation, upon presentation of a valid driving license and ID. Delivery and return are recorded through the rental agreement and the delivery/return report.
  • For the service: The service is performed within the agreed scope and period.

6. Right of Withdrawal

In distance contracts, the Buyer has the right to withdraw from the agreement within 14 (fourteen) days — starting from the delivery date for physical products, and from the date the contract is concluded for services — without giving any reason and without paying any penalty.

It is sufficient for notice of the exercise of the right of withdrawal to be sent to the Seller in writing or to [email protected] within the period. In the event that the right of withdrawal is exercised, the delivery made to the Buyer or the amount received is refunded within 14 days from receipt of the withdrawal notice. In cases where the product must be returned, the return shipping conditions are stated in the preliminary information.

7. Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Regulation on Distance Contracts, the right of withdrawal cannot be exercised in the following cases:

  • Contracts for accommodation, moving of goods, car rental, supply of food and beverages, and the use of leisure time for entertainment or recreation, which must be performed on a specific date or period. In this context, there is no right of withdrawal for motorcycle rental reservations made for a specific date/period.
  • Custom-made products prepared in line with the Buyer's requests or personal needs.
  • Products whose protective elements such as packaging, tape, or seal have been opened after delivery and whose return is not suitable in terms of health/hygiene.
  • Service contracts in which performance has begun before the withdrawal period expires, with the Buyer's approval.

Rental cancellation/change conditions are separately governed in the relevant reservation/rental terms and in the rental agreement, without prejudice to the exception to the right of withdrawal.

8. General Provisions

The Buyer declares that they have read the preliminary information before the order/transaction and accept all the terms of this Agreement. The parties comply with the information and record-keeping obligations stipulated in the legislation. In cases of force majeure, performance periods are suspended for the duration of the force majeure.

9. Complaints and Resolution of Disputes

The Buyer may submit their requests and complaints to [email protected] or to the contact channels above. In disputes that may arise from this Agreement; within the monetary limits determined each year under Law No. 6502, the Consumer Arbitration Committees of the Buyer's place of residence or the place where the transaction was carried out are competent, and the Consumer Courts are competent for disputes above these limits. The Buyer may also submit applications through the consumer complaint / ODİ (Consumer Information System) channels of the Ministry of Trade, accessible via e-Government.

10. Entry into Force

This Agreement is deemed to have been concluded and entered into force upon the Buyer's electronic approval of the order/transaction. A copy of the Agreement is kept in our records relating to the transaction and is provided to the Buyer upon request.